Shipping policy

.tc-shipping, .tc-shipping * { box-sizing: border-box; } .tc-shipping { --tc-primary: #2F4FA8; --tc-primary-dark: #223B82; --tc-logo-blue: #3F3A83; --tc-soft-blue: #EEF2FC; --tc-pale-blue: #F7F9FE; --tc-border: #D7DFF3; --tc-text: #1D2430; --tc-muted: #626B78; --tc-white: #FFFFFF; max-width: 980px; margin: 0 auto; padding: 42px 20px 70px; color: var(--tc-text); font-family: inherit; font-size: 16px; line-height: 1.8; } .tc-shipping a { color: var(--tc-primary); text-decoration: underline; text-underline-offset: 2px; } .tc-shipping a:hover { color: var(--tc-primary-dark); } .tc-shipping__top { text-align: center; margin-bottom: 28px; } .tc-shipping__eyebrow { margin: 0 0 8px; color: var(--tc-primary); font-size: 13px; font-weight: 700; letter-spacing: 0.22em; text-transform: uppercase; } .tc-shipping__title { margin: 0; color: var(--tc-text); font-size: clamp(34px, 5vw, 50px); line-height: 1.12; font-weight: 700; } .tc-shipping__subtitle { max-width: 740px; margin: 12px auto 0; color: var(--tc-muted); font-size: 18px; } .tc-shipping__banner { position: relative; overflow: hidden; max-width: 860px; margin: 34px auto 36px; padding: 26px 30px; border-radius: 16px; color: var(--tc-white); text-align: center; background: radial-gradient(circle at 90% 10%, rgba(255,255,255,.17), transparent 27%), linear-gradient(135deg, var(--tc-logo-blue), var(--tc-primary)); box-shadow: 0 14px 30px rgba(47, 79, 168, .17); } .tc-shipping__banner strong { display: block; margin-bottom: 4px; font-size: 22px; } .tc-shipping__banner span { color: rgba(255,255,255,.92); } .tc-shipping__lead { max-width: 850px; margin: 0 auto 34px; text-align: center; color: var(--tc-text); font-size: 17px; } .tc-shipping__timeline { display: grid; grid-template-columns: repeat(3, 1fr); gap: 16px; margin: 0 0 44px; } .tc-shipping__timeline-card { padding: 23px 20px; border: 1px solid var(--tc-border); border-radius: 14px; background: var(--tc-white); text-align: center; box-shadow: 0 5px 18px rgba(47, 79, 168, .05); } .tc-shipping__timeline-card span { display: inline-flex; align-items: center; justify-content: center; width: 36px; height: 36px; margin-bottom: 12px; border-radius: 50%; color: var(--tc-white); background: var(--tc-primary); font-weight: 700; } .tc-shipping__timeline-card h3 { margin: 0 0 7px; color: var(--tc-primary-dark); font-size: 17px; } .tc-shipping__timeline-card p { margin: 0; color: var(--tc-muted); font-size: 15px; } .tc-shipping__section { margin: 0 0 42px; } .tc-shipping__section-head { display: flex; align-items: center; justify-content: center; gap: 16px; margin-bottom: 17px; text-align: center; } .tc-shipping__section-line { width: 4px; min-width: 4px; height: 30px; border-radius: 4px; background: var(--tc-primary); } .tc-shipping__section-head h2 { margin: 0; color: var(--tc-text); font-size: 23px; line-height: 1.3; } .tc-shipping__section-body { max-width: 880px; margin: 0 auto; } .tc-shipping__section-body ul, .tc-shipping__section-body ol { margin: 10px 0 17px; padding-left: 23px; } .tc-shipping__section-body li { margin: 7px 0; } .tc-shipping__cards { display: grid; grid-template-columns: repeat(2, 1fr); gap: 18px; margin-top: 18px; } .tc-shipping__card { padding: 23px 22px; border: 1px solid var(--tc-border); border-radius: 14px; background: var(--tc-pale-blue); } .tc-shipping__card h3 { margin: 0 0 9px; color: var(--tc-primary-dark); font-size: 18px; } .tc-shipping__card p { margin: 0; color: var(--tc-muted); } .tc-shipping__notice { max-width: 880px; margin: 18px auto 0; padding: 18px 20px; border: 1px solid var(--tc-border); border-left: 5px solid var(--tc-primary); border-radius: 12px; background: var(--tc-soft-blue); } .tc-shipping__contact { max-width: 880px; margin: 0 auto; padding: 28px 26px; border-radius: 16px; color: var(--tc-white); text-align: center; background: linear-gradient(135deg, var(--tc-logo-blue), var(--tc-primary)); } .tc-shipping__contact h2 { margin: 0 0 12px; color: var(--tc-white); font-size: 28px; } .tc-shipping__contact p { margin: 8px 0; color: rgba(255,255,255,.93); } .tc-shipping__contact a { color: var(--tc-white); } .tc-shipping__updated { margin-top: 26px; color: var(--tc-muted); font-size: 14px; text-align: center; } @media (max-width: 780px) { .tc-shipping__timeline, .tc-shipping__cards { grid-template-columns: 1fr; } } @media (max-width: 640px) { .tc-shipping { padding: 28px 14px 50px; } .tc-shipping__banner { padding: 22px 18px; border-radius: 14px; } .tc-shipping__section-head { gap: 11px; } .tc-shipping__section-head h2 { font-size: 20px; } }

Triple C

Shipping Policy

Clear UK delivery times, free standard shipping and practical support from dispatch to delivery.

Free standard delivery across the United Kingdom Estimated total delivery time: 2–7 business days
This Shipping Policy explains where Triple C delivers, how orders are processed, the estimated delivery timetable, and what to do if a parcel is delayed, damaged, missing or returned to us.
1

Order processing

0–2 business days

2

Carrier transit

2–5 business days

3

Total delivery estimate

2–7 business days

Delivery area

Triple C currently delivers to valid addresses within the United Kingdom only. International delivery is not offered through triplecuk.com at this time.

Customers are responsible for entering a complete and accurate delivery address at checkout, including the correct postcode and any flat, unit or building information needed by the carrier.

Shipping cost

Standard UK delivery is free on every order. The complete amount payable is shown at checkout before the order is submitted.

We do not add a standard delivery charge after checkout. Any optional delivery service offered in the future will be clearly displayed before payment.

Processing and delivery times

Orders are normally prepared for dispatch within 0–2 business days. After dispatch, carrier transit is normally estimated at 2–5 business days.

The estimated total delivery period is therefore 2–7 business days from order acceptance.

Business days exclude Saturdays, Sundays and UK bank holidays. Orders placed during weekends, bank holidays or busy periods begin processing on the next available business day.

Delivery times are estimates rather than guaranteed arrival dates. Carrier disruption, severe weather, peak seasonal demand, address problems or other circumstances outside our reasonable control may occasionally cause a delay.

Order confirmation and tracking

An order confirmation is sent to the email address supplied at checkout. When tracking is available, a dispatch confirmation containing the carrier tracking link or tracking reference is sent after the order leaves us.

A tracking reference may not display movement immediately. Please allow time for the carrier to complete its first scan and update the tracking system.

Customers should check their email inbox and spam or junk folder for order and dispatch messages.

Changing or correcting an address

Contact us as soon as possible at support@triplecuk.com if the delivery address needs to be corrected.

We will try to make the change before dispatch, but an address change cannot be guaranteed once the order has entered processing or has been handed to the carrier.

Triple C is not responsible for delivery problems caused by an incomplete or incorrect address supplied by the customer. Additional delivery costs may apply if a parcel must be sent again after being returned because of incorrect details.

Delivery attempts and returned parcels

The carrier may leave delivery instructions, make another attempt, deliver to a safe location where permitted, or direct the customer to a collection point. Carrier tracking should be checked for the latest instructions.

If a parcel is returned to Triple C because the address was incorrect, delivery was repeatedly unsuccessful, or the parcel was not collected, we will contact the customer after receiving it.

Where the return was caused by customer-provided address details or failure to follow carrier instructions, reasonable redelivery costs may need to be paid before the parcel is sent again. This does not apply where the delivery failure was caused by Triple C or the carrier.

Delayed or missing orders

If tracking has not updated for several business days, or the order has not arrived by the end of the estimated 2–7 business-day period, please contact us.

Please provide:

  • Your order number.
  • The full name used at checkout.
  • The delivery postcode.
  • A brief description of the tracking or delivery issue.

We will review the order and available tracking information and, where needed, raise an enquiry with the delivery provider. Please do not publish private order details or tracking numbers in a public review or social-media comment.

Damaged, incorrect or incomplete deliveries

Please inspect the parcel after delivery and contact us promptly if an item is damaged, incorrect or missing from the order.

Include:

  • Your order number.
  • A clear description of the problem.
  • Clear photographs of the outer packaging, shipping label and affected item where relevant.
  • Confirmation of which item or quantity is affected.

Please keep the item and all packaging until we have reviewed the case and provided instructions. We will assess the information and offer an appropriate solution in line with our Returns & Refund Policy and applicable consumer rights.

Order processing location

Triple C

12 Town Square
Syston
Leicestershire LE7 1GZ
United Kingdom

Customer support

Email: support@triplecuk.com
Telephone: +44 7908 601996
Response target: 1–2 business days

Returns

This policy covers delivery and shipping. Eligibility, return postage, return conditions and refund processing are explained separately in our Returns & Refund Policy.

Customers should contact us before sending an item back so that the return can be reviewed and the correct instructions can be provided.

Need help with a delivery?

Email: support@triplecuk.com

Telephone: +44 7908 601996

Address: 12 Town Square, Syston, Leicestershire LE7 1GZ, United Kingdom

Last updated: 4 August 2026