Refund policy
Triple C
Returns & Refund Policy
Clear return instructions, fair refund handling and additional protection for faulty or incorrect goods.
Request the return
Contact us within 14 days of receiving an eligible online order.
Follow the instructions
Return the item within 14 days after notifying us of cancellation.
Receive the refund
Approved refunds are returned to the original payment method.
Change-of-mind returns for online orders
For an eligible product purchased online from triplecuk.com, you may notify Triple C that you wish to cancel the purchase within 14 days after receiving the goods.
After notifying us, you should send the goods back without unnecessary delay and no later than 14 days after the cancellation notice.
The item should be returned complete and in suitable protective packaging. Original packaging should be included where reasonably possible.
How to request a return
Contact support@triplecuk.com with the order number and reason for the return.
We will review the request and provide the return reference and relevant postage instructions.
Include all parts and accessories and use suitable protection to prevent damage in transit.
Use an appropriate postal service and retain the receipt or tracking information until the return is completed.
Please do not send an unapproved return. Contacting us first helps ensure that the parcel is identified and processed correctly.
Return condition
Where applicable, returned goods should include:
- The complete product and all included components.
- Accessories, manuals, inserts and promotional items supplied with it.
- Original packaging where reasonably possible.
- The order number or approved return reference.
Customers are responsible for taking reasonable care of the goods while they are in their possession and during return transit.
Collectible and protective products should be packaged securely so that card holders, sleeves, binders, display stands and similar items are not bent, scratched or damaged during return shipping.
Return postage
Change of mind
The customer pays the return postage for a change-of-mind return unless Triple C agrees otherwise in writing.
Faulty, damaged or incorrect goods
Triple C pays reasonable approved return costs or provides an appropriate return method where the item is faulty, damaged, incorrect or misdescribed.
We do not charge a restocking fee for an approved return.
Return-postage costs sent without approval may not be reimbursed where the service or cost used was unreasonable, so please contact us before sending the item.
Faulty, damaged, incorrect or misdescribed goods
Please contact us promptly if an item arrives faulty, damaged, incomplete, incorrect or materially different from its description.
Please provide:
- Your order number.
- A clear explanation of the problem.
- Photographs of the item, packaging and delivery label where relevant.
- Confirmation of whether the parcel showed visible damage at delivery.
Keep the item and all packaging until we have reviewed the case. Depending on the circumstances and your statutory rights, the available solution may include a refund, replacement, repair or another appropriate remedy.
UK consumer law may provide a short-term right to reject faulty goods within 30 days, together with further repair, replacement, price-reduction or refund rights in other circumstances. These statutory protections are separate from the change-of-mind rules in this policy.
Items that may not qualify for change-of-mind cancellation
Legal exceptions may apply to certain products, including:
- Personalised, customised or made-to-order goods.
- Goods that deteriorate or expire rapidly.
- Sealed goods that are unsuitable for return for health or hygiene reasons after the seal has been broken.
- Digital content after supply has begun with the required consent and acknowledgement.
- Other products excluded from cancellation rights by applicable law.
Opening ordinary retail packaging does not automatically remove every return right. However, a deduction may apply where handling reduces the product's value beyond what would be reasonably permitted in a physical shop.
These exclusions do not remove your rights where goods are faulty, damaged, incorrect or not as described.
Refunds
We will inspect the returned goods and confirm whether the refund is approved. Approved refunds are issued to the original payment method.
Our normal internal processing target is 5–10 business days after the return is received and approved. We will also comply with any shorter or specific statutory refund deadline that applies to the transaction.
Your bank or payment provider may require additional time to display the credit after Triple C has released it.
For a valid cancellation of an entire online order, the refund will include the price paid and the cost of the least expensive standard delivery option offered, where required by law. Any extra amount paid for an upgraded delivery service may not be refundable.
Partial returns, bundles and promotional items
Where an order contains several separate items, eligible products may normally be returned individually. The refund will relate only to the approved returned items and any delivery refund required by law.
Products sold as a set, multipack or bundle should be returned complete unless we confirm another arrangement. If a free or promotional item formed part of the purchase condition, it may also need to be returned.
Order cancellation before dispatch
Contact us as soon as possible if you wish to cancel or change an order before dispatch. We will try to stop the order, but cancellation cannot be guaranteed once processing or dispatch has begun.
If the parcel has already been dispatched, you may need to receive it and then follow the return procedure described in this policy.
In-store purchases
The statutory 14-day distance-selling cancellation period generally applies to eligible purchases made online rather than ordinary purchases completed inside a physical shop.
For an in-store change-of-mind request, please contact or visit Triple C with the product and proof of purchase. Any voluntary change-of-mind return is subject to the terms offered by the store. Statutory rights for faulty, misdescribed or unsatisfactory goods remain unaffected.
Return address
Approved postal returns
Triple C
12 Town Square
Syston
Leicestershire LE7 1GZ
United Kingdom
Before posting
Email support@triplecuk.com and wait for the return instructions and reference.
Need help with a return?
Email: support@triplecuk.com
Telephone: +44 7908 601996
Address: 12 Town Square, Syston, Leicestershire LE7 1GZ, United Kingdom
Last updated: 4 August 2026