Privacy policy

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Triple C

Privacy Policy

How we collect, use, protect and manage personal information when you shop with us.

“We only collect the information needed to run the store properly, fulfil your orders safely, and support you clearly and fairly.”

This Privacy Policy explains how Triple C collects, uses, stores and shares personal information when you visit triplecuk.com, place an order, contact us, visit our physical store, or otherwise interact with our business.

Who we are

Triple C is an independent trading card store based in the United Kingdom. For the purposes of data protection law, Triple C is responsible for deciding how your personal information is used in the ways described in this policy.

Business: Triple C

Address:
12 Town Square, Syston, Leicestershire LE7 1GZ, United Kingdom

Email: support@triplecuk.com

Telephone: +44 7908 601996

What information we collect

We may collect the following types of personal information:

Your name, email address, telephone number, billing address and delivery address.
Order details, return details, refund information and support history.
Account details if you create an account on our website.
Messages, enquiries, complaints and feedback you send to us.
Technical information such as IP address, browser type, device information and pages viewed.
Cookie and session information used to operate and improve the website.

Payment details are processed through the secure checkout methods available at checkout. We do not store complete card numbers on our own systems.

How we use your information

Purpose	Examples	Typical basis
Process and deliver orders	Use your contact details, address and order information	Contract
Customer support	Answer questions, manage returns, confirm refunds	Contract / legitimate interests
Fraud prevention and security	Check transactions, monitor suspicious activity	Legitimate interests / legal obligations
Legal and accounting obligations	Maintain invoices, transaction records and compliance records	Legal obligation
Website improvement	Review browsing behaviour and site performance	Legitimate interests or consent where required
Marketing communications	Send promotional emails where permitted	Consent or another lawful basis where applicable

How your information helps us serve you

Order fulfilment

We use your details to prepare, dispatch and deliver your order correctly.

Customer care

We use your information to answer enquiries and resolve returns or issues clearly.

Store protection

We use relevant information to prevent fraudulent or unauthorised transactions.

Who we share information with

We may share information only where reasonably necessary with:

Shopify, which hosts and supports our store.
Payment providers, to process payments and refunds.
Delivery providers, to dispatch and deliver orders.
Technology and support providers, to operate email, analytics, site performance and security tools.
Professional advisers or authorities, where required for legal, regulatory or dispute-related reasons.

We do not sell personal information in the ordinary sense of selling customer data for money.

International transfers

Some service providers that support our website or business may process information outside the United Kingdom. Where required, appropriate safeguards are used to protect personal information in line with applicable data protection law.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, fraud prevention, customer support, accounting, tax compliance and dispute handling.

Order and transaction records are kept for the period required by applicable obligations.
Support and returns records are kept for as long as needed to resolve the matter.
Marketing information is kept until you unsubscribe or it is no longer needed.
Technical and security data is retained for a proportionate operational period.

Cookies and similar technologies

Our website uses cookies and similar technologies to run essential store functions, remember preferences, support checkout, understand website performance and, where enabled, support analytics or advertising.

You can manage available choices through our cookie banner, including the Manage preferences option where provided. You may also control cookies through your browser settings, although this can affect website functionality.

Your rights

Depending on the circumstances, you may have the right to:

Ask for access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete information where applicable.
Ask us to restrict or object to certain processing.
Withdraw consent where processing is based on consent.
Request certain information in a portable format where the right applies.

To exercise any of these rights, please contact support@triplecuk.com.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

More information is available at ico.org.uk .

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, website settings, business operations or legal obligations. The latest version will always be published on this page with the updated revision date.

Contact Triple C